Post Sales Account Manager

🚀 About You:

• 3+ years of hands-on experience in Account Management or Creative Project Management with commercial ownership, gained within a creative agency, design/production studio, or creative-focused SaaS company.
• Fluent in English.
• A creative, marketing, or design background. You don't need to design, but you need to speak the language and know what good work looks like.
• You've owned retention: renewals, at-risk accounts, clients you talked off the ledge and kept.
• You've run projects end to end — timelines, creative teams, stakeholders — and kept everyone aligned.
• Strong commercial instincts. You spot the opening and you go after it — nobody has to ask you to.
• Exceptional communication. You build trust fast and adapt your style to whoever's across the table.
• Psychological maturity — you handle hard conversations and high-pressure moments with calm and professionalism.

💻 What You'll Do:

• Own post-sales relationships with a portfolio of clients — their success, their retention, and their growth with Awesomic.
• Turn around at-risk accounts. When a client is frustrated, you're the one who gets in the room, finds the real problem, and fixes it.
• Run the creative projects behind the relationship — brief the talent, keep timelines honest, and make sure what ships is what the client expected.
• Be the bridge between clients and our talent, translating in both directions so nobody's guessing.
• Proactively find expansion opportunities (upsell/cross-sell) and work with sales and product to land them.
• Run regular check-ins and strategic reviews — understand where the client's business is going and line our services up behind it.
• Build real relationships with decision-makers until you're the person they call first.
• Educate clients on features and new services that add value to their workflow.

💎 What's on us:

• You’ll join the coolest community of goal-driven people who love what they do and are ready to change the game with innovative decisions;
• You’ll have the opportunity to work closely with Roman Sevast and Stacy Pavlyshyna, Founders of Awesomic, YC alumni, and Forbes 30 Under 30 honorees;
• You’ll have unlimited prospects to develop as a professional;
• You'll benefit from a mental health support program, a work laptop (MacBook), unlimited vacation days, coverage for courses and other learning activities, health insurance, and the ability to work remotely.

🚀 About Awesomic

We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Y Combinator startups, and various VC funds.

Now Hiring: an Account Manager with creative/marketing background — the person our clients trust after the sale. You'll keep them successful, keep them with us, and find the openings to grow them. If you're proactive, commercially minded, and you get a kick out of turning a shaky account into a happy one, we'd love to meet you.

This role is a mix. Account Management and creative Project Management sit in one seat. Some weeks you're saving an account. Some weeks, you're scoping a project with a designer and keeping a client's launch on track. Some weeks you're building the process that didn't exist yet.

Location: Remote in Latin America.